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Can i amend or cancel my order after confirmation?

We try our best to pack your orders as soon as we get them to ensure its processed and delivered promptly. This means we are unable to amend or cancel any orders after confirmation.
However, you can always return your order to us once you've received it.

For more information on how to return your order, refer to the 'Returns' section for more details.

I received a defective item. What should i do?

We are extremely sorry for sending you a defective item!

For online purchases: Please contact us, here, within 14 calendar days of receiving your order with the following information:

  1. Your order number
  2. The name/ product code of the defected item
  3. Photograph of the defect
  4. Our pixies will be in touch on the next steps to take and advise on the availability of replacement.

If a replacement is no longer available, an online gift voucher will be provided instead. Items returned must be unworn, unwashed, unaltered, and with their tags intact.

I received a wrong item. What should i do?

We are so sorry for mixing up your order!

Please contact us, here, within 14 calendar days of receiving your order with the following information:

  1. Your order number
  2. The name/ product code of item you have ordered
  3. The name/ product code of item you have received
  4. A photograph of the picking list

Our pixies will be in touch on the next steps to take and advise on the availability of replacement.

If a replacement is no longer available, an online gift voucher will be provided instead. Items returned must be unworn, unwashed, unaltered, and with their tags intact.

An item is missing from my parcel! What should i do?

If you have not received any prior notice from us, please contact us with the following information:

  1. Your order number
  2. The name/ product code of the missing item
  3. A photograph of the picking list